Author Topic: 899, Do I need to send it back to Humminbird for repair or am I doing something  (Read 383 times)

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Offline FishinLite

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I bought this unit a little more than a year ago.

I finally got it on my boat this summer and the unit has less than 10 hours on it.

I initially installed it with a compact transducer and then replaced the transducer with a HD transducer thinking that my compact transducer  had problem.

But the image looks the same with both transducers.

ila_renderedila_rendered

Is this a setup problem or a head unit problem?


Offline rnvinc

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This looks like a possible blockage issue  ...

Is there something mounted to the left of the SI xducer that could be blocking the left SI beam  ...??

Lower unit? Another xducer? Ladder? Sponson?

The SI beam reaches from the water's surface to past vertical under the boat  ...


Rickie




Offline FishinLite

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  • Software: 7.765
  • Accessories: HD Side Imaging Transducer
I don't believe that it is a blockage issue.

Here is the back of the boat with the compact transducer mounted.

ila_rendered

Here is a side view of the boat on the trailer. The image of the missing left view above is with the motor trimmed up like it sits on the trailer.
But it makes no difference up or down. That was my first thought.

ila_rendered

Offline Bob B

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It could be the motor blocking the left side .... have you tried trimming it up to see if it makes a difference.
**Looking for the one that makes it all worthwhile**

Offline rnvinc

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You might try temporarily mounting the xducer to a pole and stick it way down in the water for testing  ...

If the issue persists, then testing your head unit on another boat or another head unit on your xducer would be the next best troubleshooting step  ...

Rickie
« Last Edit: October 14, 2017, 05:41:41 PM by rnvinc »

Offline FishinLite

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  • Unit(s): 899, 859, AS ETH5PXG, I-Pilot Link
  • Software: 7.765
  • Accessories: HD Side Imaging Transducer
Well, here is an update. As per e-mail instructions from customer service. I sent my 899 head unit and transducer in for warranty repair. I included a pacing slip with 5 pages of attachment.

The attachments included a printout of the e-mail thread that I had with customer service and two different photo-printouts similar to the failure image posted above.

After not hearing a word for 2 plus week, I received a FedEx package from Humminbird today.

Included was the paper work. It listed two items the Head unit and the HD transducer that I sent in.

The tech comments were as fallows: Sonar-SI Issue, Replace the control head. And Transducer no problem found.

As I started to unpack the items returned, I found the HD transducer that I had originally sent them and a brand new Helix 9, SI, GPS Version 1, with mount, cable organizer, and face cover.

Quite an upgrade from what I sent in.

I was very surprised and pleased. Thank you, Humminbird.

Offline rnvinc

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Great news  ...

Rickie


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